At Rainbow Spirit, we aim to ensure complete clarity across all our products, one-on-one sessions, group sessions, classes, workshops, and events. This policy outlines our guidelines for returns, cancellations, and rescheduling for both online and in-person offerings.
- Physical Products: Returns & Order Cancellations
- Damaged Items in Transit: If a product arrives damaged, please notify us within 48 hours of delivery with photos of the damaged product and packaging. We will arrange a replacement or full refund.
- Standard Returns: Unused products in their original condition and packaging may be returned within 7 days of delivery. Return shipping costs are the customer’s responsibility.
- Order Cancellations: Product orders can be cancelled before courier dispatch. Once dispatched, orders must follow our standard return process upon arrival.
- One-on-One Sessions
- Rescheduling: You may reschedule your one-on-one session up to 24 hours prior to the appointment time at no additional charge.
- Late Cancellations & No-Shows: Cancellations made with less than 24 hours’ notice, or missed appointments without prior notice, forfeit the fee and are non-refundable.
- Group Sessions, Classes, Workshops & Events
(Online and In-Person)
- Cancellations 24 Hours or More Prior: Cancellations made at least 24 hours before a scheduled group session, class, workshop, or event are eligible for a 100% full refund or transfer to a future date.
- Cancellations Under 24 Hours: Cancellations made with less than 24 hours’ notice, or failure to attend a registered group session, class, workshop, or event, are non-refundable and non-transferable.
- Cancellations & Postponements by Rainbow Spirit
If a one-on-one session, group session, class, workshop, or event is postponed or cancelled on our end due to unforeseen circumstances or technical disruptions:
- You will be notified promptly via email or WhatsApp.
- You will receive the choice of a 100% full refund or an immediate spot in the rescheduled date or session.
- Digital Content & Event Recordings
Due to immediate access, downloadable digital files, audio recordings, or recorded sessions, classes, workshops, and events are non-refundable once delivered. - How to Request a Refund or Reschedule
Please email your order number or booking details to:
- Email: info@rainbowspirit.co.za